Maintenance Center

After-sales service and repair support for MOYASS hardware.

How it works

Maintenance precautions

Request submission

The customer submits a repair or replacement request by providing the product serial number (S/N), proof of purchase, and a failure description.
Initial troubleshooting & review

Technical support evaluates the issue remotely; if it cannot be resolved online, an RMA number is issued.
Item return

The customer packs the product — typically with the RMA number clearly labeled on the outer box — and ships it back to the factory.
Inspection & quotation

The factory conducts physical diagnostics. If the issue is out of warranty, caused by user damage, or involves consumable parts, a repair quotation is issued for customer confirmation.
Repair or replacement

Upon warranty verification or payment confirmation, the factory carries out repairs, provides a refurbished replacement, or processes a return.
Return shipment

The factory ships the serviced unit back to the customer.

Submit a request

Please describe the issue in as much detail as possible so our technical team can troubleshoot quickly.

Fields marked * are required.

Product model *

Serial number (S/N) *

Proof of purchase

Issue category

Failure description *